Shipping Policy

Shipping Policy

Template – confirm carriers and timing before launch.

• Processing time: orders ship within [1–2] business days after payment clears.
• Carriers: [USPS / UPS] with tracking on every order.
• Destinations: United States only. We do not ship to jurisdictions where products are restricted; it is the purchaser’s responsibility to know applicable laws.
• Signature / address: we may require a signature and ship only to verified billing or institutional addresses.
• Packaging: lyophilized products are packed to protect integrity in transit. Store per the label upon arrival.
• Shipping rate: flat $12 shipping per order (United States), regardless of order size.

All sales are final. Items damaged in transit or incorrect items shipped must be reported within 48 hours of delivery with photos – see our Refund Policy. For packages that show no tracking movement, contact us and we will open a claim with the carrier.