Privacy Policy

Last updated: [date of launch]. Template – review before launch.

Information we collect

Account and order details: name, email, billing and shipping address, phone, research field, and optional institution/company name.
Research Use Agreement records: the statements accepted, date and time, IP address, and browser user agent.
Payment information is collected and processed by our payment processor; we do not store full card numbers.
Technical data such as cookies (including the age-verification cookie) and server logs.

How we use it

To process and ship orders, verify eligibility, maintain compliance records, prevent fraud, respond to inquiries, and meet legal obligations.

Sharing

We share information only with service providers needed to operate the store (payment processing, shipping, hosting, email) or when required by law. We do not sell personal information.

Retention

Order and Research Use Agreement records are retained as long as needed for legal, tax, and payment-processor requirements.

Your choices

You may request access to or deletion of your personal data, subject to records we must retain. Contact support@pinstacklabs.com.