Refund Policy – All Sales Final
All sales are final. We do not accept returns and do not issue refunds, except for items damaged in transit or incorrect items shipped, reported within 48 hours of delivery with photos.
No returns or refunds
Because research compounds are sensitive to handling and storage, and we cannot verify the condition of products once they leave our control, all sales are final. We do not accept returns, exchanges, or refund requests for any other reason, including change of mind or ordering the wrong item.
Exceptions: damaged in transit or incorrect item shipped
- Email support@pinstacklabs.com within 48 hours of delivery (per carrier tracking).
- Include your order number and clear photos of the damaged item(s) or the incorrect item received, plus the packaging and shipping label.
- After review, we will ship a replacement or the correct item, or, if a replacement is not available, issue a refund to the original payment method.
- Reports received more than 48 hours after delivery, or without photos, cannot be accepted.
Order cancellations
We may cancel any order that does not meet our research-use requirements; any such cancellation is refunded in full to the original payment method.
By placing an order you acknowledge this policy, which is also referenced in our Terms & Conditions.